Payment and Shipping

What payment methods can I use?

On Yumibio you can select your preferred payment method between:

• Advance Bank Transfer
  As soon as your order is confirmed, you will receive the bank details to make the payment. Your package will be shipped as soon as the transfer is credited to our bank.
• Credit card
  Once you have completed your order, you will be redirected to our secure and reliable payment management system, where you can complete the payment by entering your card details.
• PayPal
  use your paypal account to make the payment
• Mark
  This payment method is only available for Italy. You will pay the amount of your order directly to the courier, with a small surcharge for the management of the service. Remember to prepare the exact amount at the time of delivery.

• Payment by installments
  this payment method is only available for Italy. You can pay for your purchases in 3 convenient installments, thanks to the Scalapay service. The amount of the first installment will be charged immediately, the remaining two will be charged to your credit card - one per month - in the two months following the order. The order will be shipped upon payment of the first installment.

Which courier do you use for shipments?

On Yumibio you have the possibility to choose the courier you prefer. We entrust our shipments to GLS, Bartolini. At the time of checkout you can select the courier you want.

How can I get Free Shipping?

Shipping is free in Italy for all orders over €49 , net of discounts and promotions.
You can get a discounted shipping rate of only €3.99, if your order exceeds €30.

If you prefer to receive your purchases via Bartolini courier, you can choose it directly during the purchase phase , with a small surcharge.

Free shipping or a discounted rate are also available for shipments abroad.

Our new rates for STANDARD EUROPEAN shipping are:

- For Austria, Belgium, Netherlands, Germany, Denmark, France, *Liechstein, Poland, Portugal, Slovenia, Spain, Hungary.

For orders:

from 0 to 49€: shipping 7,99€

from 49 to 65€: shipping 5€

from €85 FREE SHIPPING

- For Bulgaria, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Czech Republic, Serbia, Slovakia, Sweden, UK

For orders:

from 0 to 49€: shipping 12€

from 49 to 65€: shipping 7,99€

from €65 onwards €5.99

Economy shipping (only for countries subject to CUSTOMS such as Switzerland, USA, Canada, UK, Canary Islands, etc.) is carried out with local post offices (15-25 days), standard shipping with GLS / BRT (4-8 days), express shipping with DHL 24/72h).

Can I choose a collection point?

You can choose the collection point that is most convenient for you among those in our network, all you have to do is choose your preferred courier between Inpost and GLS, enter your postcode and select the collection point closest to you on the map.

If you prefer, you can also collect your order at the courier's office. In this case, as the delivery address, you will have to enter the address of the GLS or BRT office that is most convenient for you and as the recipient, you will have to enter your name + FERMO DEPOSITO GLS / BRT.

What are the other shipping methods?

Plus Shipping : with this method your order will be handled as a priority, within 24 hours of purchase. Your order will be entrusted to the GLS courier and delivered in 2-4 working days.
This shipping method has a small surcharge, and is the ideal solution if you need to receive your order quickly, especially during holidays, Black Friday or other large promotions that can slow down order processing.

Slow Package : with this option your order will be processed within 10 working days from the moment of purchase. When you choose the Slow Package we insert a small extra gift in your order.

Open Order: This shipping method is available for some of our Loyalty Program teams. Choose it if: you want to take advantage of more subsequent promotions or if you are waiting for the restocking of some temporarily unavailable products.

Extract from the General Conditions of Sale

8. Delivery of purchased Products

8.1 The Products are shipped and delivered worldwide, subject to limitations of the receiving countries, of which the user will be informed before the conclusion of the Purchase Order. If due, the amount of shipping costs due by the user in relation to a specific order, is expressly and separately indicated (in Euros and inclusive of VAT) before the user proceeds to transmit the order. In the event of failure to indicate a specific delivery term, it will take place, in any case, within thirty days from the date of conclusion of the contract.

8.2 In the event of partial withdrawal from Multiple Orders, the amount of delivery costs to be refunded to the user will be quantified in proportion to the value of the Product subject to withdrawal.

8.3 The delivery obligation is fulfilled by transferring the material availability or in any case the control of the Products to the user.

It is up to the user to check the condition of the Product that was delivered to him/her/it has been collected. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Yumibio, is transferred to the user when the user, or a third party designated by the user and other than the carrier, physically takes possession of the Product, the user is advised to check the number of Products received and that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials and is invited, in his/her interest, to indicate any anomalies on the carrier's transport document, accepting the package with reservation. In fact, the receipt of the Products without reservations does not allow the user to take legal action against the courier, in the event of loss or damage to the Products, except in the case in which the loss or damage is due to fraud or gross negligence of the courier himself/herself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is discovered and no later than eight days after receipt. In the event that the package shows obvious signs of tampering or alteration, the user is also advised to promptly notify Customer Service. In any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unchanged.

8.4 The provisions of art. 61 of the Consumer Code shall apply in the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.

In any case, Yumibio undertakes to inform the user, promptly and by email, of the delay in delivery (Delay Notice Email), indicating at the same time the new delivery term, if available (New Delivery Term), without prejudice to the user's rights pursuant to art. 61 of the Consumer Code and the possibility of availing oneself at any time of the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code.

9. Payment Methods

9.1 Payment for the Products can be made by credit card, through the PayPal payment solution, by bank transfer or by cash on delivery. In the event that one of these payment methods/solutions cannot be used in relation to a specific product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.

9.2 For the issuing of the invoice, the information provided by the user will be considered valid, which he declares and guarantees to be true, obliging himself to hold Yumibio harmless and indemnified from any damage, including sanctions issued by the competent authorities, which may arise in the event of the information not being true.

9.3 Payment by credit card

9.3.1 Payment for the Products can be made by credit card directly through the Site. Yumibio accepts Visa, Mastercard and American Express credit cards. In any case, they are indicated in the footer of each page of the Site.

9.3.2 In order to guarantee the security of payments made on the Site and prevent any fraud, Yumibio reserves the right to ask the user, via email, to send, via the same means, a copy of the front/back of his/her identity card and, in the event that the holder of the order is different from the holder of the card, of the identity card of the latter. The document must be valid. The request email will specify the deadline by which the document must reach Yumibio. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.

9.3.3 In the event that Yumibio does not receive such documents within the time specified in the request email or receives expired or invalid documents, the contract will be considered terminated by operation of law pursuant to and for the purposes of art. 1456 of the Italian Civil Code and the order will consequently be cancelled, without prejudice to Yumibio's right to compensation for any damages it may have incurred due to the user's non-compliant behavior. The termination of the contract, of which the user will be notified by email, no later than 5 working days from the expiry of the deadline for sending the documents requested by Yumibio, will result in the cancellation of the order, with consequent reimbursement of the Total Amount Due.

9.3.4 In the event that Yumibio receives valid documentation within the time frame indicated in the email referred to in Article 9.3.2 above, the delivery terms will run from the date of receipt of the same.

9.3.5 Confidential credit card data (card number, cardholder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by Yumibio. Yumibio therefore never has access to and does not store the credit card data used by the user to pay for the Products, except, limited to the data relating to the cardholder, the case provided for in articles 9.3.2 and 9.3.3.

9.4 Payment via PayPal payment solution

9.4.1 Payment for the Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as a payment method, he/she will be redirected to the site www.paypal.it where he/she will make the payment for the Products according to the procedure provided and regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the latter and will not be transmitted or shared with Yumibio. The latter is therefore not able to know and does not store in any way the data of the credit card linked to the user's PayPal account or the data of any other payment instrument connected to that account.

9.4.2 In the case of payment via PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the contract via the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement due to the user will be credited to the user's PayPal account. The times for crediting the payment instrument linked to such account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of such account, Yumibio cannot be held responsible for any delays or omissions in crediting the user with the reimbursement amount, for which the user must contact PayPal directly.

9.5 Payment by bank transfer

9.5.1 The user who has placed a purchase order can pay by advance bank transfer; in this case the user will receive the coordinates and instructions for completing the transfer via the purchase order confirmation email.

9.5.2 In the case of payment by bank transfer, the order will be shipped only after the amount has been credited to Yumibio.

9.6 Payment by cash on delivery

9.6.1 The user is offered the possibility of paying for the Products in cash, upon delivery to the recipient.

9.6.2 If the user chooses cash on delivery as the payment method, an additional cost of Euro 4.50 (VAT included) will be applied, which will be indicated in the order form and included in the total amount due.

9.6.3 In the case of payment by cash on delivery, the customer must have, at the time of delivery, the exact Total Amount Due, in cash. The courier is not authorized to accept checks and cannot give change. In the event that, for any reason, the customer who has chosen cash on delivery as a means of payment should be entitled to a refund from Yumibio, the latter will agree by email with the customer on the methods of carrying out such refund.

9.6.4 If the customer who has chosen cash on delivery as a means of payment has refused - more than twice - to receive the package offered for delivery by the courier, Yumibio reserves the right not to accept orders from the customer in question.