Login: How to Activate Your Historical Account

For your security, we haven't transferred your old passwords. Activating your account is a one-time process and very easy!

• Step 1: Go to the Create an Account page.
• Step 2: Enter the same email address you used on the old site and choose a new password .
• Step 3: You'll receive an activation email. Click the confirmation link inside.

What to do if...

• ...the link doesn't work? Sometimes email programs can break links. Try copying the entire link address and pasting it directly into your browser's navigation bar (e.g., Chrome, Safari).
• ...not receiving your email or having other problems? Don't worry! Chat with us or email us at info@yumibio.com and we'll help you right away.

Freebies and Samples: How to Choose Your Favorites

We've made choosing your gifts even more intuitive!

• During checkout, you will see a selector on the left side of the screen .
• From this menu you can easily add to your order:
• The samples available.
• Our beloved baby aloe as a gift.
• Special gifts that unlock when you reach certain spending thresholds.
  
  

The cashback you've earned from orders on our old site is safe and can still be used as normal!

It has not been converted to the new points system, but it remains a personal discount code at your complete disposal.

Where do I find the code?
The discount code for your cashback was sent to you by email, as always, when your last order shipped.

What do I do if I can't find the email?
No problem! If you can't find the email with the code, our team is ready to help. Chat with us or send an email to sito@yumibio.com : we'll retrieve your code and send it to you as soon as possible!

Flexible Shipping: How to Select Your Pickup Point

Want to receive your orders where it's most convenient for you, without having to wait for the courier at home? Choose delivery to a pickup point!

• How do you choose?
  At the final stage of checkout, click on the "Shipping Method" section . There you can select the option for delivery to a pickup point. Once you've chosen, the system will show you a map with the options closest to the delivery address you entered.
• Looking for a pickup location near work or elsewhere?
  No problem. Enter the area you're interested in (for example, your office address) in the shipping address field and the map will update in real time, showing you all the available options nearby.
• What networks are available?
  To guarantee you maximum coverage and convenience, we rely on two partner networks:

Hi! During checkout, look for the selector that appears on the left side of the screen. From that menu, you can easily add your favorite samples, our free baby aloe, and special gifts that activate when you reach certain spending limits. Easy, right? ✨

Hello, welcome back!

I completely understand your surprise at seeing a different level than what you were used to.

Our loyalty program has been renewed with the start of a new annual "points collection" , which began on July 1, 2025 and will last until June 2026. This means that the process of defining the membership level for this new year has restarted for all our customers.

However, we deeply recognize and appreciate your loyalty.

Since you were already starting at an advanced level, we wanted to give you an extra boost: we've already credited your account with extra points! It's our way of thanking you for continuing to be with us and helping you reach the higher levels and their rewards faster, even in this new collection.

To make everything clearer, here's how the new program works:

1. Earned Points (or Level Points): These are the points you accumulate throughout the entire collection year (from July 1, 2025, to June 2026). Their sole purpose is to level you up and unlock exclusive rewards.
2. Available Point Balance (or Discount Points): This is the balance of points you can actually convert into discount coupons . Remember that these points expire 6 months after they are credited, so we recommend using them regularly to ensure you don't lose your benefits!

In short: the level you see now reflects the start of the new annual collection, but it is already "boosted" thanks to the extra points we have given you.

If you have any further questions, we're available via chat or at sito@yumibio.com . Thanks again for being part of our community!

Hi! Our new points-based cashback (€1 = 10 points) gives you more freedom. You accumulate points with every order and convert them into coupons. The advantage? Now you can use discount codes on the site without any hassle, and your points will continue to accumulate, ready to be used on another order!

The loyalty program changes and becomes more dynamic a journey from year to year :)

Then there will be many new functions:
Quick collections with products
Quick quizzes and advice
Video shorts in products and categories
Pre-orders