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The Terms and Conditions apply to all contracts that are concluded via the online shop between Feronia Italia SRLS and customers.

The customer accepts these terms and conditions and agrees to approve them as soon as they place an order. Orders can be placed via the website. 

The order confirmation takes place with the automatic sending of an e-mail. Through this confirmation e-mail the purchase contract is concluded.

How to order

The customer can select the products to be ordered by clicking on the "Add to cart" button. TThe selected products are temporarily stored in the “shopping cart” during the duration of the visit on  and it will be possible to complete the order from your user area, registering on the website or logging in to your account.

From the user area, the customer can select the delivery address, the shipping method, the type of payment and display an order summary where he can view the data entered and, if necessary, correct them.

Once the order has been sent, the customer will receive an e-mail confirming the purchase made.

Right of withdrawal

You can return the goods within 14 days of receipt, by filling out our return form and sending the goods to be returned, using tracked shipping, to

Feronia Italia SRLS
Traversa Lattaro 9 / B
80053 Castellammare di Stabia

Once we have received the return, we will refund the costs of the products received, provided they are sealed and intact, for reasons of hygiene and health.


All product prices are indicated on the website and in the catalog and are inclusive of VAT

In the case of temporary unavailability of an ordered product, we will take care of the partial dispatch of the order or refund the unavailable product.

Shipping fees

Shipping costs are calculated according to the order value.

The goods travel at risk of Feronia Italia SRLS. The risk will be transferred to the customer upon delivery of the goods by the carrier appointed by Feronia Italia SRLS of the shipment.

Delivery conditions

The delivery will take place at the address indicated by the customer when ordering. It is not possible to change the delivery address once the shipment has been completed.

The estimated delivery time is specified directly in the cart when ordering.

In case of prepayment, the shipment will be made the day after receipt of payment.

In the event that the package arrives damaged upon arrival, we ask the customer to check the contents as soon as possible, reporting any damage to the products received, with photographic documentation to facilitate us in the complaint with the Courier service.

Feronia Italia SRLS assumes no responsibility if the agreed delivery times can not be respected due to circumstances not attributable to its responsibility.


The goods remain the property of Feronia Italia SRLS until full payment

Feronia Italia SRLS accepts the following payment methods: bank transfer, PayPal, credit card.


Provisions on data protection are contained on the website, under the "Privacy Policy" section

Changes to the general terms and conditions

We have the right to modify the terms and conditions in a unilateral way, to the extent necessary to eliminate the equivalence infringements that emerge subsequently, or to adapt to changes in the legal or technical context. In the event of a change, we will inform the customer by notifying the contents of the amended regulation by sending an e-mail to the last known e-mail address.