How does returns work?
Is possible to return products purchased online within 14 days of receipt of goods.
To carry out the return we ask you to fill in the return form and attach it to the shipment.
Which items can be returned?
You can return any item purchased in our shop, in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
When will I be refunded?
As soon as we receive your package, we will proceed with the refund.
The following payment options will be credited with the payment corresponding to the returned goods:
- If you paid with Bank transfer, please ensure that we are provided with your banking details (IBAN and BIC codes)
- If you paid with PayPal, you will receive the refund directly to your Paypal account
- If you paid by credit card, you will receive the refund directly on the card from which the payment was made.
For any questions you can contact us at firstname.lastname@example.org