If you made a purchase through the site www.yumibio.com ("Site") and you are a consumer, you have the right to withdraw from the purchase contract of the Product, without indicating the reasons, within 14 calendar days. ("Withdrawal Period"). The Withdrawal Period expires after 14 days:

  1. in the case of an order relating to a single Product, from the day you acquire or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
  2. in the case of a Multiple Order with separate deliveries, from the day you acquire or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or
  3. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you acquire or a third party, other than the carrier and designated by you, acquires physical possession of the last batch or piece.

To exercise the right of withdrawal from the purchase of a Product through the Site, you are required to inform us by email at sito@yumibio.com of your decision to withdraw from the purchase contract through an explicit declaration. For this purpose you can use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the contract for the purchase of a Product through the Site, you will be reimbursed for all the payments you have made in our favor, including delivery costs (including additional costs), without undue delay and in any case no later 14 days from the day we are informed of your decision to withdraw from the contract. These refunds will be made using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a consequence of this refund.

The refund can be suspended until the goods have been received or until you have demonstrated that you have sent the goods back, if previous.

Please send the goods back to the following address: Feronia Italia s.r.l.s with registered office in Castellammare di Stabia, cross-country estate fund n. 11 (80053), without undue delay and in any case within 14 days from the day you notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.

The direct costs of returning the goods will be borne by you. In any case, you are only responsible for the decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics and functioning of the goods.