Yumibio is particularly careful to comply with the law and the rights of consumers. To make your shopping experience safe, in this page we can explain to you your rights and how to exercise them.
The following General Conditions of Sale regulate the offer and sale of the products on this web site www.yumibio.com (the Site). The products purchased on the Site are offered and sold by Feronia of Italy s.r.l.s with registered office in Castellammare di Stabia traversa fondo d'orto n. 11 (80053), social capital, 2.900,00.v., registered with the Chamber of Commerce of Naples, P. IVA 08605841215 (Yumibio).
1. Scope of application
1.1 The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (arts. 45 and successive) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.
1.2 The General terms and Conditions of Sale may be changed at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Website. For this reason, users are encouraged to regularly access the Site and to consult, before making any purchase, the most current version of the General Conditions of Sale. The General Conditions of Sale applicable are those in force on the date of submission of the purchase order.
1.3 The present General Conditions of Sale do not regulate the sale of products and/or the provision of services by third parties other than Yumibio that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these entities is necessary to check their conditions of sale. Yumibio is not responsible for the provision of services and/or for the sale of products by such entities. On the websites accessed through these links, Yumibio does not perform any control and/or monitoring. Yumibio is not responsible for the contents of such websites nor for any errors and/or omissions and/or violations of the law by the same.
2. Purchases on the Site
2.1 access to sales made through the Site is reserved exclusively to users who have reached the age of 18.
2.2 Yumibio reserves the right to refuse or cancel orders that come (s) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated the present General Conditions of Sale and/or conditions and/or the terms of a purchase contract with Yumibio; (iii) by a user who has been involved in fraud of any type and, in particular, in fraud related to credit card payments; (iv) users who have given identification data that is false, incomplete or otherwise inaccurate or that have not sent promptly Yumibio documents from the same requested on the basis of these General terms and Conditions of Sale or that have submitted invalid documents; (v) by users who do not give sufficient guarantees of solvency.
3. Registration to the Site
3.1 The login credentials to the Site must be used only by the user and can not be sold to third parties. The user undertakes to keep them secret and to make sure that no one has access, as well as to inform without delay Yumibio, contacting, in the case of suspected improper use and/or disclosure of the same. The user guarantees that the personal information provided during the registration process to the Site are complete and truthful. The user agrees to hold Yumibio harmless from and against any damages, claims for damages and/or penalties arising from and/or in any way connected to the breach by the user of the rules on registration with the Site or on the conservation of registration credentials.
4. Information aimed at the conclusion of the contract
4.1 In accordance with Legislative Decree 9 April 2003, n. 70 laying down provisions on electronic commerce, Yumibio informs the user that:
- to conclude the purchase contract of one or more Products on the Site, the user will have to fill out an order form in electronic format and send it to Yumibio, electronically, following the instructions that appear from time to time on the Site and that accompany the different phases of the purchase;
- the contract is concluded when the order form is received by the server Yumibio.
4.2 once you are registered, the order form and received confirmation of authorization to payment of the total amount due, Yumibio will send you, via e-mail to the e-mail address indicated in the order confirmation, containing the information related to the characteristics of the Product purchased, detailed indication of price, means of payment used, the information on the right of withdrawal (if existing in relation to the product purchased), delivery charges and any additional costs as well as the Customer Service contacts, the user may contact to request assistance and/or complaints. It is recommended to keep the e-mail receipt as proof of purchase.
5. Validity of offers and prices
5.1 All prices are expressed in Euro (€) and are inclusive of Value Added Tax ("VAT"). Any additional cost shall be expressly and separately indicated in the order form, before the user proceeds to the transmission of the same.
5.2 The price of the Products can be modified by Yumibio at any time, without prior notice, provided that the price charged to the user will be published on the information sheet describes the main characteristics of the Product (Product sheet) at the time of submission of the order. No account will be taken of any change (increase or decrease) of price subsequent to the transmission of the order.
5.3 On the Site you may be offered Products for sale at discounted prices. The full price stated on the Website (Price Slashed) and with respect to which is calculated the discount that Yumibio apply corresponds to the price list published on the Website prior to the publication of the discount.
6. Purchase orders - Product Information
6.1 The amount due for each order consists of the purchase price, the delivery costs, if applied, and any other possible additional costs, as indicated in the order form (Total Amount Due). In the case where the Total Amount Due is not paid, or the good outcome of the payment is not confirmed, the purchase contract will be rescinded pursuant to and for the purposes of art. 1456 c.c..
6.2 The Products shall remain the property of Yumibio until the payment is made by the user of the Total Amount Due. The risk of loss of or damage to the Products, for reasons not attributable to Yumibio, instead, will be transferred to the user when the user, or a third party appointed by same, and different from the carrier, will enter materially into possession of the Products.
6.3 Each Product is accompanied by a Product Card. The images and descriptions on the Site, reproduce as faithfully as possible the characteristics of the Products. The images and colors of the Product present in the Product may differ from the actual product. These images should therefore be understood as indicative and with tolerances. For the purposes of the purchase agreement will prevail to the description of the Product contained in the order form sent by the user.
7. The availability of the Products
7.1 the Products offered on The Site are limited in number. It may happen, also because of the possibility that multiple users can simultaneously acquire the same Product, that the ordered Product is no longer available after the transmission of the purchase order.
7.2 In any case of unavailability of the Product ordered, without prejudice to the rights attributed to the user by law, and, in particular, from Chapter XIV of Title II of Book IV of the civil code, the user will be promptly informed by e-mail. The user will then be entitled to immediately terminate the contract, without prejudice to the right to compensation, pursuant to and for the effects as provided for by art. 61, IV and V) of the Code of Consumption. In the case where the user makes use of the right resolution pursuant to art. 61, IV, and V comma, Consumer Code, or in any case in which payment of the Total Amount Due has already taken place, Yumibio, except the right of user to compensation for damages, will the repayment of that amount without undue delay and, in any case, within the maximum deadline of 15 working days from the dispatch of the order. The refund amount will be communicated to the user via e-mail. This amount will be credited on the same means of payment used by the user for the purchase. Any delay in crediting can depend on the bank, the type of credit card or payment solution used. In any case, the value date will be the same as that of the debit.
7.3 In the case of orders relating to a plurality of Products (Multiple Order), if the unavailability is limited to only some of the Goods the subject of the Multiple Order – without prejudice to the rights attributed to the user by law, and, in particular, from Chapter XIV of Title II of Book IV of the civil code, and without prejudice to the application of art. 7.2 prior to, if the unavailability applies to all the Products subject to the order – Yumibio will immediately notify the user via e-mail. The user will then be entitled to immediately terminate the contract, limited to the Product (s) become (s) not available, except the right to compensation for damages, pursuant to and for the effects as provided for by art. 61, IV and V) of the Code of Consumption. In the case where the user makes use of the right of termination referred to in art. 61, IV, and V comma, Consumer Code, in relation to the Product/s become/s not available or, in any case in which payment of the Total Amount Due has already taken place, Yumibio, except the right of user to compensation for damages, will the repayment of the amount due in respect of such Product, including delivery expenses, calculated as indicated in art. 8.2 below, and any additional fee due to in specific relation to such Products (the Partial Amount Due), without undue delay and, in any case, within the maximum deadline of 15 working days from the dispatch of the order. The refund amount will be communicated to the user via e-mail. This amount will be credited on the same means of payment used by the user for the purchase. Any delay in crediting can depend on the bank, the type of credit card or payment solution used. The size of the entire Multiple Order will only be possible in the case of obvious and proven'accessorietà of the Products object of the Multiple Order become unavailable with respect to the other Products covered by the Multiple Order available.
8. Delivery of the purchased Products
8.1 The Products are shipped and delivered throughout the world, subject to the limitations of the receiving countries, of which the user will be informed before the conclusion of the Purchase Order. If due, the amount of postage owed by the user in relation to a specific order, is expressly and separately indicated (in Euros and including VAT) before the user proceeds to the transmission of the order. In the case of omission of a specific term of delivery, it will be, in each case, within thirty days from the date of conclusion of the contract.
8.2 In the case of a partial withdrawal from Multiple Orders, the amount of the delivery charge to be refunded to the user will be quantified in a way proportional to the value of the Product subject to withdrawal.
8.3 The obligation of delivery is fulfilled by the transfer of material availability or otherwise of the control of Products to the user.
It is up to the user to verify the condition of the Product that was presented to him/that he has retired. Notwithstanding that, the risk of loss of or damage to the Products, for reasons not attributable to Yumibio, is transferred to the user when the user, or a third party appointed by same, and different from the carrier, and enters materially into possession of the Product, the user is encouraged to verify the number of Products received and that the packaging is intact, not damaged, neither wet or however altered, also in closing materials and the it calls, on its behalf, to indicate on the transport document of the carrier, any anomalies, by accepting the parcel with reserve. The reception without reserve of the Goods, in fact, does not allow the user to act in judgment against the carrier, in the case of loss or damage to the Products, except in the case where the loss or damage is due to intent or gross negligence of the courier himself and except for the partial loss or damage not recognizable at the time of delivery, provided that in the latter case the damage is denounced just met and no later than eight days after receipt. In the event that the package present evidence of tampering or alteration, it is also recommended to the user to notify immediately the Customer Service. It remains, in any case, the application of the rules on right of withdrawal and legal guarantee of conformity.
8.4 Will apply as required by art. 61 of the Consumer Code, in case the Product you bought is not delivered or is delayed respect to the terms of delivery indicated during the purchasing process and in the confirmation of order.
In any case, Yumibio agrees to give notice to the user in a timely manner and for e-mail, to delay delivery (E-mail Alert Delay), stating at the same time the new delivery term, if available (New Delivery Term), without prejudice to the rights of the user pursuant to art. 61 of the Code of Consumption, and the ability to take in every moment of the ordinary remedies provided by law and, in particular, from Chapter XIV of Title II of Book IV of the civil code.
9. Mode of Payment
9.1 payment can be made by credit card through the PayPal payment solution by bank transfer or on delivery. In the case where one of these means/solutions, payment may not be used in relation to a specific product, this will be clearly stated on the Website, no later than the beginning of the purchase procedure.
9.2 For the issuance of the invoice will prevail on the information specifically provided by the user, that he declares and guarantees to be truthful, willing herself to keep Yumibio indemnified and held harmless from any damages, including sanctions issued by a competent authority, it may at the same result in the case of non-compliance of the same.
9.3 Payment by credit card
9.3.1 The payment of the Products can be made by credit card directly through the Site. Yumibio accepts the credit cards of the circuits Visa, Mastercard and American Express. They are, in each case, as indicated in the footer of every page of the Site.
9.3.2 in order To ensure the security of payments made on the Website and prevent fraud, Yumibio reserves the right to ask the user, via e-mail, to send, by the same means, a copy of the front/back of the identity card and, in the case where the holder of the order is different from the name on the card, the identity card of the latter. The document must be valid. In the e-mail request will specify the period within which the document must be sent to Yumibio. This date will not be, in any case, more than 5 working days from the receipt of the request from the user. Waiting for the requested document, the order will be suspended. The user is obliged to send the required documents within the time specified.
9.3.3 in The event that Yumibio does not receive these documents within the period specified in the e-mail request or receive documents expired or invalid, the contract will be rescinded pursuant to and for the purposes of art. 1456 c.c. and the order subsequently cancelled, except the right de Yumibio to compensation of any damage in which the same may be incurred because of behavior that does not conform to the user. The resolution of the contract, to which the user will be notified via e-mail, within and not later than 5 working days from the expiry of the deadline for submission of the documents required by Yumibio, will result in the cancellation of the order, with consequent refund of the Total Amount Due.
9.3.4 In the case of receipt by de Yumibio documentation is valid for the term indicated in the e-mail referred to in art. 9.3.2 above, the delivery terms shall commence from the date of receipt of the same.
9.3.5 The confidential data of the credit card (card number, cardholder, expiration date, security code) are encrypted and transmitted directly to the payment processor without passing through servers which Yumibio you need. Yumibio then never has access and does not store the data of the credit card used by the user for the payment of the Products, except limited to the information related to the card holder, the case provided for by art. 9.3.2 and 9.3.3.
9.4 Payment by PayPal payment solution
9.4.1 the payment of The Products purchased on the Site can be made through PayPal payment solution. If you choose as a means of payment PayPal, he will be redirected to the site www.paypal.it where will the payment for the Products in accordance with the procedure provided for and regulated by PayPal and on the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be treated directly by the same and will not be passed on or shared with Yumibio. This last one is not then able to know and does not store the data of the credit card linked to the PayPal account of the user or the data of any other payment instrument associated with this account.
9.4.2 In the case of payment by PayPal, the Total Amount Due will be charged by PayPal to the user contextually to the conclusion of the contract through the Site. In the event of termination of the purchase agreement and in any other case of refund, for any reason, the amount of the refund due to you will be credited to the PayPal account of the same. The time credit on the payment tool linked to this account depend exclusively on PayPal and the banking system. Once you have placed the order for accreditation in favor of such an account, Yumibio will not be liable for any delay or failure in crediting to the user of the amount of the refund, to contest which the user will have to contact directly to PayPal.
9.5 Payment by bank transfer
9.5.1 The user who has placed a purchase order may provide for the payment by bank transfer; in this case, the user will receive the details and instructions related to the completion of the transfer by the e-mail confirmation of the purchase order.
9.5.2 In the case of payment by bank transfer, the shipment of the order will be made only after the amount has been credited in Yumibio.
9.6 Payment by cash
9.6.1 And offer the user the possibility to make payment for Products in cash at the time of delivery to the recipient.
9.6.2 If you choose the mark as a mode of payment, it will be applied an extra charge of 4,00 Euro (VAT included), which will be indicated in the order form and counted towards the total amount due.
9.6.3 In the case of payment by cash, the customer must have, at the time of delivery, of the exact Total Amount Due in cash. The courier is not authorized to accept checks and can not give money in the rest. In the case where, for any reason, the customer who has chosen as a means of payment, the mark should be entitled to a refund from Yumibio, the same agree to e-mail with the customer the mode of the execution of such refund.
9.6.4 If the customer has chosen cash as a means of payment, has refused - twice - to receive the parcel offered in delivery by the courier, Yumibio reserves the right not to accept orders from the customer in question.
9.7 Payment via Amazon Pay
9.7.1 The user can buy the Products by using the service offered by Amazon called “Amazon Pay”. This service allows the user to use the payment methods already associated with your Amazon account to pay for the Products. For more information or to manage this functionality, Yumibio invites the user to view the page information published directly by Amazon, and is accessible at the following link.
10. The right of Withdrawal
10.1 If the ordered product is not to be exercised the right of withdrawal is the date suitable for communication in the Product and in the course of the purchase process.
10.2 If, however, in relation to the purchased Product, there is the right of withdrawal, as the good in question is not a good perishable, are valid the following articles.
10.3 The user who is acting in the capacity of a consumer has the right to withdraw from the contract concluded with Yumibio, without incurring any costs other than those indicated in this article, and without specifying the reason, within fourteen (14) calendar days (Withdrawal Period). The Withdrawal Period will expire after 14 days:
- in the case of an order relating to a single Product, from the day the user or a third party other than the carrier and designated by you, acquires physical possession of the Product;
- in the case of a Multiple Order with deliveries separate, from the day the user or a third party other than the carrier and designated by you, acquires physical possession of the last Product; or
- in the case of an order relating to the delivery of a Product consisting of batches or multiple parts, from the day the user or a third party other than the carrier and designated by you, acquires physical possession of the last lot or piece.
10.4 To exercise the right of withdrawal, you must inform Yumibio of his decision to withdraw, prior to the expiration of the Withdrawal Period.
10.5 To this end the user can:
- use the model withdrawal form (Form of contract) that is made available on the Site through a special link, before the conclusion of the contract, and, in each case, through the link “Right of Withdrawal” on the Site; or
- make any other unequivocal statement setting out his decision to withdraw from the contract (Withdrawal), which can send to the email address firstname.lastname@example.org or through the “Contact us”page.
The model Withdrawal Form or the Withdrawal Statement must be sent to the following email address: email@example.com
Because the burden of proof of exercising the right of withdrawal before the Withdrawal Period has expired is incumbent on the user, it is in the interest of the user to make use of a durable support when it communicates to Yumibio of his / her withdrawal.
10.6 For the return of the Product, the user can use a carrier of their choice, with return costs borne by the user: in this case, the user, after having exercised the right of withdrawal in the manner specified in this article, shall return the Product to the Yumibio, using a carrier of their choice at their own expense, without undue delay and in any case within the term of 14 calendar days from the date on which it communicated to the Yumibio his decision to withdraw. The deadline is met, if the user returns the Product before the expiry of the period of fourteen days. The Product, suitably protected and packed, must be sent to the following address: Feronia of Italy s.r.l.s, Castellammare di Stabia traversa fondo d'orto n. 11 (80053).
The direct costs of returning the Product to Yumibio are the responsibility of the user. The return of the Product to Yumibio is the responsibility of the user; the product is returned in the moment in which it is delivered to the carrier.
If you have used a discount code for the purchase of the Product for which you have exercised the right of withdrawal, the refund will be made only with reference to the amount of money actually spent from the user, and not also with regard to the value of the discount code.
10.7 If the user withdraws from the contract, Yumibio will proceed to the refund of Total Amount Due paid by the user for the Product, including delivery costs, if applicable, without undue delay and in any event not later than 14 calendar days from the day on which Yumibio was informed of the decision of the user to withdraw from the contract. Yumibio may in any case withhold the reimbursement until receipt of the Products subject to withdrawal, or until the conclusion of the demonstration on the part of the user to have returned these Products, if earlier. The refund will be made using the same means of payment used by the user for the initial transaction, if possible. If the user has paid for the Product by cash, the refund will be made to the bank account notified by the user. In any case, the user will not have to incur any costs as a result of the refund.
10.8 In the case of a partial withdrawal, the amount of the delivery costs to return to the user as a result of the withdrawal will be calculated as indicated in art. 8.2 above.
10.9 The Product must still be preserved, handled and inspected with ordinary care and returned undamaged, complete in all its parts, fully functional, with all accessories and leaflets, with identification tags, labels and disposable seal, if present, still attached to the Product intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free of signs of wear or dirt. The withdrawal, moreover, is applied to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories (that do not constitute stand-alone Products) of the Product.
10.10 pursuant To art. 59 of the Consumer Code, the right of withdrawal is excluded for the supply of sealed goods which are not suitable to be returned for hygiene reasons and were unsealed after delivery. Consequently, the cosmetic products (e.g. lipsticks) that are open, the user loses the right of withdrawal, as these Products may not be returned for hygienic reasons. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable regulations, it will not result in the termination of the contract and, consequently, will not be entitled to any refund. Yumibio shall give notice to the user within 5 working days from receipt of the Product, rejecting the request for withdrawal. The Product, if already received Yumibio, will remain at Yumibio available to the user for the withdrawal which shall be at the expense and under the responsibility of the user.
10.11 In the case in which the Product for which it has been exercised in the withdrawal, has suffered a decrease of value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the amount of the refund shall be reduced by an amount equal to such decline in value. Of the condition and the resulting decreased amount of refund Yumibio will notify the user within 5 working days from receipt of the Product by providing the same, in a case where the refund has already been paid, the bank coordinates for payment of the amount due by the user because of the decrease of the value of the Product.
11. Discount codes and Gift Card. Products in expiration
11.1 On the Website you can also buy by using discount codes released by Yumibio. The discount codes can be released also as a result of a purchase on the Site.
11.2 If the value of the discount code is lower than that of the order, the remaining amount can be completed according to the methods of payment provided on the Site. The discount codes are not cumulative in the face of a single purchase. The discount codes can also be used for the purchase of Products already in promotion. It is not possible to use discount codes, for the payment of the amounts of expenditure below their value. Each discount code can be used for a single purchase. In no case will the discount codes give you the right to rest in the case of purchases of less than this amount.
11.3 Any Products for which you will not be able to use the discount codes will be duly reported on the Website. In the case of cancellation for any reason of an order for which was used a discount code, the relevant amount will be credited on the customer's personal account.
11.4 In no case will the discount codes can be converted into cash.
11.5 On the Website you can also buy through Gift Card disposable released by Yumibio. If the value of the Gift Card is less than that of the order, the remaining amount can be completed according to the methods of payment provided on the Site.
11.6 You can use the Gift Card for payment of the amounts of expenditure below their value. In this case, however, the residual amount can no longer be used for subsequent purchases and will be lost.
11.7 Any Products for which you cannot use the Gift Card will be duly reported on the Website. In the case of cancellation for any reason of an order for which you used a Gift Card, the amount will be credited back to the same.
11.8 In no event will the Gift Card can be converted into cash.
11.9 On the Site you may be offered Products expire, with this term meaning the Products in an indicative period of 30 days from the presentation of the Site may not be used pursuant to the law. In this context, the Site may offer the user the possibility to book the Product expiration and enter it on a purchase order having as its object both the Product maturity to be one or more of the Products offered for sale on the Site, not paying the cost of the Product due. In this case, the user undertakes not to promote any type of action if the Product is in maturity has been delivered close to the expiration date, and then not been able to use it.
12. Exclusion of liability
12.1 The user agrees that Yumibio not be in any way responsible for the damages that the Products may cause to the user or to third parties. This exclusion of liability extends in particular to any damage resulting from allergies or intolerances to one or more Products or one or more of the substances that compose the Products.
12.2 For each Product purchased through the Site, within 7 days from the time of dispatch, the registered user can publish a review in the Product data sheet of the purchased Product, if it is deemed relevant and appropriate at the sole discretion of Yumibio. Once published, the reviews can be deleted only after request to Yumibio. Yumibio not can not be held liable for the content posted by users. Yumibio reserves the right to remove without notice the reviews deemed ineligible.
12.3 The user may contact Yumibio to receive a service of personalized advice concerning the Products offered for sale on the Site, This service does not imply any commitment, obligation or liability of Yumibio towards the user. The advice offered through the Site is based solely on the information provided by the user and does not provide analysis of medical data or analysis of the body, therefore, is not intended to be a substitute for medical advice or professional. The user is invited, in each case, to notify Yumibio the presence of any intolerance or allergy to any product or substance, in order to avoid the onset of allergic reactions to any of the ingredients contained in the Products.
12.4 Yumibio is not in any way responsible if the Product is not to the liking of the user for assessments purely subjective and independent of the defects of conformity ruled by art. 128-135 of the legislative decree 6 September 2005, n. 206 (Consumer Code).
13. The Legal guarantee of Conformity
All of the Products sold on the Site are covered by the Legal Warranty of Conformity provided by art. 128-135 of the Consumer Code (the Statutory Warranty).
14. Applicable law and jurisdiction; extra-judicial settlement of disputes
Alternative Dispute Resolution/Online Dispute Resolution
14.1 The contracts concluded between users of the Website and Yumibio are governed by Italian law and the competent court in Torre Annunziata. Without prejudice to the application users consumers who do not have their habitual residence in Italy of the provisions possibly more favourable mandatory provided for by the law of the country in which they have their habitual residence, in particular in relation to the term for the exercise of the right of withdrawal, the deadline for the return of the Products, in the case of the exercise of such a right, the mode and the formalities of the communication of the same, and the legal guarantee of conformity.
14.2 note that in the case of the user, for any dispute regarding the application, execution and interpretation of these General Conditions of Sale, the competent court of the place where the user resides or has domicile.
14.3 pursuant To art. 141-sexies, paragraph 3 of the Consumer Code, Yumibio informs the user that qualifies as a consumer of art. 3, paragraph 1, letter a) of the Code of the Consumption, which, in the case in which he has presented a claim directly to Yumibio, as a result of which it is not, however, been possible to resolve the dispute so arising, Yumibio will provide information regarding the body or bodies of Alternative Dispute Resolution for the settlement of disputes concerning the obligations arising from a contract concluded pursuant to these General Conditions of Sale (cc.d.. ADR entities, as specified in the articles. 141-bis and following of the Consumer Code), specifying whether it intends to avail itself of these bodies to resolve the dispute.
Yumibio also informs the user that qualifies as a consumer of art. 3, paragraph 1, letter a) of the Consumer Code which was set up a european platform for online resolution of consumer disputes (c.d. the ODR platform). The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer can consult the list of ADR entities, find the link to the website of each of them and start a procedure for the online resolution of the dispute in which it is involved.
Are without prejudice to the right of the consumer to bring proceedings in the ordinary court of competent jurisdiction for the disputes arising from these General Conditions of Sale, whatever the outcome of the procedure of extra-judicial settlement of disputes relating to consumption ratios by recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code.
14.4 The user who is resident in a European Union member state different from Italy, you can also access, any dispute regarding the application, execution and interpretation of these General Conditions of Sale, the european procedure established for small claims procedure, Regulation (EC) no. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding all interest, expenses and disbursements, - Euro 2.000,00. The text of the regulation is available on the website www.eur-lex.europa.eu.
15. Customer service and complaints
15.1 it is possible to ask for information, send communications, or assistance in submitting claims by contacting the Customer Service with the following methods: Email - firstname.lastname@example.org or by using the form at the page “Contacts”.
15.2 Yumibio will respond to complaints within 2 working days from receipt of the same.